FAQ

1. Please clean your IH Induction Hob regularly to prevent surface material deterioration.
2. Before cleaning or performing maintenance, turn off the IH Induction Hob and allow it to cool completely. Always check whether the residual heat indicator is still illuminated.
3. Regularly inspect and clean the fan vents to ensure they are free from dust or any foreign objects.
* WARNING: Due to the higher power output of EASY IH Induction Hobs compared to other brands, it is strongly recommended that no partition panel be installed beneath the appliance during installation. Alternatively, ensure a minimum clearance of at least 15 cm for proper ventilation and heat dissipation.
4. Do not use steam cleaners on the IH Induction Hob.
5. Use only a soft, damp cloth to clean the IH Induction Hob. Do not use abrasive sponges, steel wool, or other harsh cleaning tools, as they may scratch the surface, damage the coating, or remove printed markings.
6. Use only neutral detergents ( excluding Orange House products ) or SCHOTT CERAN glass-ceramic cleaner. Do not use abrasive or solvent-based cleaning products, as they may damage the IH Induction Hob surface.
7. Do not use the pan detection function as a substitute for the Power Off button. Repeated misuse may affect product performance and durability.
8. Do not use cookware with a damaged or peeling base. If cookware with a deteriorated base is heated, the peeling material may overheat abnormally and cause discoloration of the glass-ceramic surface.

1. Ensure that all water stains, grease, dirt, and foreign objects are thoroughly removed from the glass panel before and after each use.
2. For the 3DIH Induction Hob ( EA2G ), temporary color changes may occur on the glass surface under high cooking temperatures. This is a normal phenomenon, and the surface will return to its original appearance after cooling.
3. Do not clean the glass-ceramic panel using steam cleaners or highly acidic or alkaline cleaning agents.
4. Clean the glass surface only with a soft, damp cloth. Do not use abrasive sponges, scouring pads, or steel wool, as these may cause scratches, damage, or peeling of printed markings.
5. Use only neutral detergents ( excluding Orange House products ) or SCHOTT CERAN glass-ceramic cleaning agents. Do not use abrasive or solvent-based cleaning products, as they may damage the glass surface.
6. Do not use cookware with a damaged or peeling base. Heating cookware with a deteriorated bottom may cause localized overheating, which can result in permanent discoloration of the glass panel.


1. After use, the Flat ( 2D ) IH Heat-Retention Mat can be rinsed directly with clean water or placed in a dish dryer for drying.
2. For light grease, water marks, or residue, wipe clean using a cloth dampened with warm water.
3. For stubborn dirt or food residue, use a neutral detergent ( excluding Orange House products ) and gently scrub with a soft-bristled brush.
4. Do not use abrasive sponges, scouring pads, or steel wool to clean the silicone mat, as these may damage the surface and reduce its thermal performance.
5. Do not use abrasive, solvent-based, steam-based, or highly acidic / alkaline cleaning agents, as these may damage the material structure and reduce the product’s effectiveness.
1. Structural Integrity Warning: at-Retention Mat to avoid puncturing or damaging it. Do not attempt to forcibly disassemble or detach the mat.
2. After use, any minor grease or water stains can be easily removed by wiping with a soft cloth dampened with warm water.
3. For stubborn dirt or food residue, clean the mat gently using a neutral detergent (excluding Orange House products) and a soft-bristled brush.
4. Do not use abrasive scouring pads, steel wool, or wire brushes on the silicone mat, as this may damage its structure and reduce its performance.
5. Use only neutral detergents ( excluding Orange House products ) or SCHOTT CERAN glass-ceramic cleaners. Avoid abrasive or solvent-based cleaning products, as they may damage the silicone material.
6. Do not use cleaning agents that are abrasive, solvent-based, steam-based, or highly acidic or alkaline, as they may damage the mat or reduce its effectiveness.
FAQ