FAQ

Step 1: Click "Log In" at the top of the homepage.

Step 2: Select "Sign Up" and fill in your basic personal information.
( To protect your rights, please ensure your mobile number, email address, and mailing address are filled out accurately and completely. )
After logging in, go to "My Account" → "Profile" to access your personal data management page. Enter your new password and click "Confirm" to finish. We recommend updating your password periodically to ensure your account security.
Please go to the login area and click "Forgot Password." You can choose to verify your identity via an email link. Once validated by the system, you will be able to reset your password online.
"My Account" is your personal dashboard where you can edit profiles, change passwords, track orders, and view your wishlist to monitor your purchasing history.

Welcome to the online shopping platform of EASY SMART TRANSCEND CO., LTD. ( hereinafter referred to as "EASY" ). To protect your rights and clarify the contractual relationship, all users applying for EASY services (hereinafter referred to as "the Service") should read the following terms in detail :

I. Customer Services, Rights and Obligations
A. Core Services Provided :
1. Product sales and delivery services, including :
● Online customer support.
● Virtual channel product allocation and free return services.
● 虛A 7-day cooling-off period for online purchases ( Note : The cooling-off period is for evaluation purposes, not a product trial period ).
● Multiple secure payment mechanisms.
● Occasional shopping discounts and rewards.
2. Product pages specify the maximum order quantity per item. EASY reserves the right to fulfill orders strictly within these specified limits.
3. Shipping rates are specified on the product pages. If unspecified, the cost will be covered by EASY or the vendor.
4. Provision of various promotional and marketing updates.
5. Informing customers of relevant rights, including but not limited to product trials, lucky draws, satisfaction surveys, or future member services.
6. EASY reserves the right to add, modify, or terminate any of the aforementioned services based on actual circumstances.
B. Completing the registration process on the official EASY website constitutes full acknowledgment and acceptance of all provisions in these Terms of Service.
C. If you are under 20 years of age, you may only register or continue using the Service after your legal guardian has read, understood, and agreed to these Terms of Service and any subsequent amendments. Your continued use of the platform implies that your legal guardian has given such consent.
D. Both the customer and EASY agree that electronic documents shall serve as a valid method of declaration of intent.
E. EASY reserves the right to terminate the account and services of any customer who violates legal regulations, breaches mutual agreements, or maliciously abuses member privileges.
F. EASY reserves the right to amend these terms at any time. Customers will be notified of changes via email, phone, catalogs, networks, website announcements, or other appropriate channels.
G. EASY may use any contact information provided by the customer to deliver essential service notices. Customers must promptly update their profile online or via phone to maintain accurate, current, and complete contact details. If a notice fails to deliver due to incorrect or expired information provided by the customer, it shall still be legally deemed as successfully delivered.

II. Customer Accounts, Passwords and Security
A. Customers are required to provide accurate personal information when registering. If any false information is discovered, EASY reserves the right to suspend or terminate the customer's eligibility. Any violation of the laws and regulations of the Republic of China (Taiwan) may result in legal action being taken in accordance with applicable laws.
B. Customers are responsible for safeguarding their account passwords and must not disclose, provide, or allow access to them by any third party. All activities conducted through the use of a customer's account and password shall be deemed to have been performed by the customer, who shall bear all legal responsibilities arising therefrom.
C. If a customer discovers or suspects that a third party has used or is using the customer's account or password without authorization, the customer shall immediately notify EASY. Upon becoming aware of such circumstances, EASY will promptly suspend the processing of transactions and any subsequent use associated with the account. However, such notification shall not relieve the customer of any legal liabilities incurred prior to the notification.

III. Customer Transactions
A. The product name, price, description, specifications, model number, and other information displayed on the product page form an integral part of the contract between you and EASY.
B. You agree to place orders in accordance with the quantity and pricing confirmation mechanisms provided by EASY. EASY reserves the right to reject an order for legitimate reasons within two (2) business days after it is submitted. However, if payment has been completed by the customer, the contract shall be deemed concluded.
C. Pursuant to Article 19, Paragraphs 1, 2, and 3 of the Consumer Protection Act : ( i ) Consumers engaging in distance sales or door-to-door transactions may rescind the contract within 7 days after receiving the goods or services by returning the goods or providing written notice, without the need to state any reason and without bearing any fees or consideration. ( ii ) The foregoing shall not apply where reasonable statutory exceptions to distance sales exist. ( iii ) Such reasonable exceptions shall be prescribed by the Executive Yuan.
Accordingly, after the contract has been concluded and you have received the goods, you are generally entitled to exercise the right to rescind the contract under Article 19, Paragraph 1 of the Consumer Protection Act, unless other laws or regulations announced by the government apply with priority.
If you wish to return a product, please refer to "FAQ > After-Sales | Returns & Exchanges" on our website.

IV. Payment Rights
We offer a variety of payment methods. For details, please refer to our website under "FAQ > Shopping | Payment Methods".

V. Protection of Customer Privacy
A. Privacy Statement
Any personal data provided during registration or use of the Service will be utilized and protected in accordance with the "Customer Privacy Policy."
B. Data Integrity
All transaction and activity records stored in the Service database shall prevail. In the event of disputes, the electronic data in the database will serve as the standard of proof, unless the customer can provide verified evidence to the contrary.

VI. Intellectual Property Rights
All software, programs, and content on the EASY website—including but not limited to written works, images, files, data, site architecture, layout, and web design—are the intellectual property of EASY or respective rights holders. This includes, without limitation, trademark rights, patent rights, copyrights, trade secrets, and proprietary technologies. No one may use, modify, reproduce, publicly broadcast, adapt, distribute, publish, reverse engineer, decompile, or disassemble these materials without prior written consent from EASY. Violators shall be held liable for damages, including litigation and legal fees.

VII. Service Suspension
EASY maintains the normal operation of the Service using currently accepted reasonable technologies. However, the Service may be suspended or interrupted in the following scenarios :
A. Scheduled relocation, replacement, upgrade, or maintenance of relevant hardware and software equipment, with prior notice given to customers.
B. User violation of government laws or these Terms of Service.
C. Service disruptions caused by natural disasters or other force majeure events.
D. Suspension caused by other factors not attributable to EASY.
E. Inaccurate display, forgery, tampering, deletion, or interception of information, or system failures caused by events outside of EASY's control.

VIII. Validity, Interpretation and Governing Law
A. If any provision of these Terms, in whole or in part, is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
B. Any ambiguity in these Terms shall be interpreted in the manner most favorable to the Customer.
C. If the Customer has any questions regarding the Services, such inquiries may be submitted through the customer service email address.
D. The rights and obligations between the Customer and EASY shall be governed by and construed in accordance with applicable Internet regulations, relevant laws and regulations of the Republic of China ( Taiwan ), and established practices and customs.
Should any statement or provision of these Terms be incomplete or otherwise insufficient, EASY shall, in good faith and based on the principles of fairness and mutual benefit, use its best efforts to resolve the matter through mutual consultation with the Customer.

EASY SMART TRANSCEND CO., LTD. highly respects your privacy. We strictly comply with the Personal Data Protection Act and relevant regulations of the Republic of China ( Taiwan ) regarding the collection, processing, and use of personal data. Please review our Privacy Policy below to understand our practices :

I. Legal Basis for Data Collection, Processing and Use
A. The personal data held by EASY is provided by customers who register as members or make purchases through EASY’s official website, online shopping platforms, and related mobile applications.
B. EASY may also lawfully obtain personal data through other marketing activities or business alliance programs, including but not limited to data obtained from business partners. Prior to processing or using such data, EASY will inform you of the source of the data and provide all legally required notices.
C. EASY collects, processes, and uses your personal data in accordance with the Personal Data Protection Act under the following circumstances :
1. Personal data voluntarily provided by you when registering as a member of our website.
2. Where a contractual or quasi-contractual relationship exists between you and EASY, such as when you place an order and EASY arranges product delivery.
3. Where the collection, processing, or use of personal data is expressly required by applicable laws and regulations.
4. Personal data that has been publicly disclosed by you or otherwise lawfully made public; however, EASY does not actively collect, process, or use such data unless permitted by law.
5. Where necessary to promote the public interest, provided that EASY limits such processing to legitimate purposes, including information security maintenance and fraud prevention, and only to the extent necessary.
6. Where such collection, processing, or use does not adversely affect your rights and interests, and is carried out only to the extent necessary and reasonable for verifying or fulfilling the purposes for which the data was collected.
D. EASY does not collect, process, or use any category of sensitive personal data as defined under Article 6 of the Personal Data Protection Act.

II. Categories of Personal Data Collected
A. Depending on the services provided through the EASY website, we may request that you provide certain information necessary for our operations. Failure to provide such information, or providing inaccurate or incomplete information, may affect the quality or availability of our services.
1. For members or customers using any EASY sales channel, we may request basic personal information, including your name, gender, national identification number, date of birth, telephone number, mailing address, email address, and any other information voluntarily provided by you.
2. When you request product delivery services, we may collect delivery-related information, including the recipient’s name, telephone number, delivery address, and other information necessary to facilitate delivery and communication.
3. When you make a purchase, we may retain transaction and billing records relating to your purchase. However, if you choose to use Apple Pay, Google Pay, or any other third-party payment service, the collection, processing, and protection of the relevant payment information will be governed by the privacy policy of the respective third-party service provider.
4. In order to provide services such as market analysis, promotional campaigns, prize draws, membership benefits, customer notifications, and other related services, we may request additional information as reasonably necessary for such purposes.
B. Pursuant to the “Specific Purposes and Categories of Personal Information under the Personal Data Protection Act” promulgated by the Ministry of Justice, the categories of personal data that EASY may collect, process, use, and retain include, but are not limited to, the following :
C001 – Identifying Individuals
( e.g., name, title, residential address, business address, previous address, home telephone number, mobile phone number, online account name, membership number, mailing address, registered address, email address, and other information capable of identifying an individual. )
C002 – Financial Identification Information
( e.g., bank account names and numbers, credit card or debit card numbers, insurance policy numbers, and other personal account or identification numbers. )
C003 – Government-Issued Identifiers
( e.g., national identification card number, passport number, and other government-issued identification information. )
C011 – Personal Characteristics
( e.g., age, gender, date of birth, place of birth, nationality, voice, and other personal descriptive information. )
C031 – Residence and Facilities
( e.g., residential address and related information. )
C038 – Occupation
( e.g., school principal, elected representative, professional occupation, or other employment-related information. )
C081 – Income, Assets, and Investments
C093 – Financial Transactions
( e.g., amounts paid or received, credit limits, guarantor information, payment methods, transaction records, deposits, or other security arrangements. )
C102 – Agreements and Contracts
( e.g., transaction, commercial, legal, agency, or other contractual information. )
C132 – Unclassified Information
( e.g., correspondence, files, reports, emails, or other information that does not fall within a specific category. )

III. Purposes of Personal Data Collection
A. EASY will use your personal data only to the extent necessary for the following purposes, including product sales, financial transaction authorization, logistics and delivery, advertising and marketing, market analysis, promotional campaigns, member benefit notifications, and other ancillary services arising from the above, as well as any future services related to or derived from the aforementioned sales platforms:
1. Logistics and Delivery: For the purpose of fulfilling orders, including product sales and delivery services, EASY may provide necessary delivery information to logistics service providers and partner vendors.
2. Financial Transaction Authorization: The basic information, billing information, and other necessary personal data you provide will be shared with financial institutions during the transaction process ( including credit card authorization and verification ) for the completion of payment processing and related services.
3. Advertising and Marketing: To provide you with product information, promotional activities, and updates on new services and campaigns.
4. Market Analysis: EASY may analyze your browsing behavior, purchase history, and the information you provide. Such analysis may involve the use of cookies or similar technologies by third-party service providers to develop and improve customer services in the future.
* Cookies are technologies used by web servers to communicate with users’ browsers and may store certain information on your device. You may disable or restrict cookies through your browser settings.
5. Other Ancillary Services: Based on the above purposes, including promotional campaigns, membership benefit notifications, and other services you have consented to when using the EASY website, EASY may use your personal data within the necessary scope for operational purposes.
6. EASY does not process your personal data by means of fully automated decision-making.
B. Pursuant to the “Specific Purposes and Categories of Personal Data under the Personal Data Protection Act” promulgated by the Ministry of Justice, the purposes for which EASY may collect, process, use, and retain personal data include the following :
040 Marketing
063 Collection, Processing, and Use of Personal Data by Non-government Agencies in accordance with Legal Obligations
067 Credit Card, Cash Card, Debit Card, or Electronic Payment Instrument Operations
069 Contractual, Quasi-contractual, or Other Legal Relationship Matters
090 Consumer and Customer Management and Services
091 Consumer Protection
098 Commercial and Technical Information
107 Procurement and Supply Management
111 Ticketing Business
118 Intellectual Property Rights, Optical Disc Management, and Related Administrative Affairs
125 Communication Administration and Management
127 Fundraising ( including Public Welfare Fundraising )
129 Accounting and Related Services
132 Media and Broadcasting Operations
136 Information and Database Management
148 Online Shopping and Other Electronic Commerce Services
152 Advertising or Commercial Activity Management
157 Survey, Statistics, and Research Analysis
181 Other Business Activities Consistent with Registered Business Items or Articles of Incorporation

IV. Retention Period and Geographical Scope
Except as otherwise provided below, EASY will only use your personal data within the scope of your authorized consent, during the period of your membership, and within the geographical areas where our services are available, and only to the extent necessary to achieve the purposes described above :
1. Where expressly required by law.
2. Where necessary for the promotion of public interest.
3. Where necessary to prevent danger to the life, body, freedom, or property of the data subject.
4. Where necessary to prevent serious harm to the rights and interests of third parties.
5. Where consent has been obtained from the data subject.
6. Where it is beneficial to the rights and interests of the data subject.

V. Data Transfer, Disclosure, and Recipients
A. EASY is the primary recipient of your personal data. We will only, upon obtaining your prior consent, provide or disclose your personal data to EASY and third parties entrusted by EASY to perform business-related operations (including but not limited to financial institutions, partner vendors, logistics service providers, and affiliated companies) as necessary to achieve the purposes described above. Unless otherwise required by law or with your separate consent, EASY will not disclose your personal data to any third parties other than those stated above. Furthermore, except where such contact is required to protect your rights and interests, serve the public interest, or is conducted for marketing purposes with your prior consent, EASY will not actively contact you.
B. Disclosure of personal data to third parties without your consent may occur under the following circumstances:
1. Where such use is necessary within the scope of the specific purposes stated above.
2. Where such use is permitted under the proviso of Article 20 of the Personal Data Protection Act.
3. Where required by law or upon lawful request by judicial authorities or other competent authorities.
4. Where necessary in emergency situations to protect the lawful rights and interests of other members or third parties.
5. Where necessary to maintain the proper operation of the membership service system.
6. Where necessary for financial or logistics processing arising from transactions such as purchases, redemption of gifts, or participation in promotional campaigns.
C. With respect to marketing activities conducted by EASY or third-party marketing partners ( hereinafter referred to as “Third-Party Business Partners” ), your personal data will only be used for marketing communications, product information, or new service promotions upon your consent. At the time of the first marketing communication, you will be provided with a free and clear opt-out mechanism. EASY will not charge any fees for such opt-out requests. If you refuse to receive marketing communications or later withdraw your consent, EASY and its Third-Party Business Partners will immediately cease using your personal data for marketing purposes.

VI. Data Retention and Security Safeguards
A. Your personal data will be retained for the duration necessary to provide membership services. Such data will be kept until you request deletion of your account or exercise your relevant rights of deletion or erasure.
B. With respect to your personal data, EASY has established strict regulations governing its information systems and internal operational procedures. All personnel must access and use personal data strictly within the scope of authorized permissions defined by EASY.
● Our website adopts industry-standard technologies to ensure the security of your personal data. Currently, we use Secure Sockets Layer ( SSL ) encryption technology ( 128-bit ) for data transmission, and firewall systems are installed to prevent unauthorized access or intrusion, thereby protecting your personal data from unlawful access.
● In addition, in order to provide services better suited to your needs, we may receive and record server data from your browser, including IP address and cookies, which are used for system maintenance, product updates, and website service optimization.

VII. Exercising Your Data Rights
A. Pursuant to Article 3 of the Personal Data Protection Act, unless otherwise restricted by applicable laws and regulations, you are entitled to the following rights with respect to your personal data provided to EASY: the right to inquire about or request access to your personal data; the right to request a copy of your personal data; the right to supplement or correct your personal data; the right to request cessation of the collection, processing, or use of your personal data ( including withdrawal of consent or objection to continued processing by EASY ); the right to request deletion of your personal data.
B. If you wish to exercise any of the above rights, or if you have any other inquiries or complaints, you may contact us through the Customer Service Center on the official EASY website. We will respond to your request as soon as possible.
C. Upon receipt of your request, EASY will respond within the following timeframes :
For requests for inquiry, access, or copies of personal data, EASY will respond within 15 days. Where necessary, this period may be extended by an additional 15 days, and you will be notified in writing of the reasons for such extension.
For requests for supplementation, correction, cessation of collection, processing, or use, or deletion of personal data, EASY will respond within 30 days. Where necessary, this period may be extended by an additional 30 days, and you will be notified in writing of the reasons for such extension.

VIII. Impact of Data Accuracy
Please note that failure to provide complete and accurate personal data may result in your inability to become a member or to receive membership benefits or the latest updates and information.
If the information you provide is inaccurate, incomplete, or fraudulent, it may affect the provision of services to you under this Privacy Policy.

IX. If you have any questions regarding this Privacy Policy, please contact our Customer Service Center.

X. EASY may amend this Privacy Policy at any time in response to changes in social conditions, legal and regulatory requirements, or technological developments.
Any revisions will be communicated to customers via appropriate means, including but not limited to email, telephone, product catalogues, written correspondence, online notifications, or announcements on the website.
By accessing or continuing to use any services provided by the EASY website after reviewing this Privacy Policy and the relevant membership terms, you acknowledge that you have read, understood, and agreed to be bound by the contents of this Privacy Policy.

EASY SMART TRANSCEND CO., LTD. highly respects customer privacy. We implement rigid confidentiality protocols and manage your information securely according to our Privacy Policy. For detailed information, please review our full Privacy Policy statement above.
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