FAQ
Step 1：Log in to your EASY member account on the official website.
Step 2：挑Select the product specifications and quantity, then add the items to your shopping cart.
Step 3：eview your cart to confirm product details, specifications, quantity, and total amount. Once confirmed, click the “Checkout” button.
Step 4：Enter order information, including shipping details, invoice preferences, and payment method, then click “Confirm”.
Step 5：Order completed.
Step 2：挑Select the product specifications and quantity, then add the items to your shopping cart.
Step 3：eview your cart to confirm product details, specifications, quantity, and total amount. Once confirmed, click the “Checkout” button.
Step 4：Enter order information, including shipping details, invoice preferences, and payment method, then click “Confirm”.
Step 5：Order completed.
To ensure a secure shopping experience and protect your rights, please register as an EASY member before placing an order. You may use your commonly used email address as your account, set a password, and complete your member profile to start shopping.
I. Please select the add-on items on the product page before adding them to the shopping cart for checkout.
II. Promotional bundles and add-on items must use the same shipping address and payment method, and will be shipped together.
III. For returns or exchanges of promotional bundles or add-on packages, all items must be returned together. Partial returns are not accepted.
II. Promotional bundles and add-on items must use the same shipping address and payment method, and will be shipped together.
III. For returns or exchanges of promotional bundles or add-on packages, all items must be returned together. Partial returns are not accepted.
EASY SMART TRANSCEND CO., LTD. operates a physical showroom. Please visit “Contact” → “Information” on our website and use our LINE@ customer service to schedule an appointment for an in-person visit.
If you are unable to access the product page or are redirected to the homepage, the promotional campaign may have ended and the product is no longer available. Please refresh your browser or consider other available products.
A blank page does not necessarily mean your order was successful. Please check “My Account” → “Order Management” to confirm your order status. Alternatively, contact us via “Contact” → “Information” or our LINE@ customer service for assistance.
Invoices are normally included with shipments from the EASY online store. If you did not receive an invoice, please contact us via “Contact” → “Information” or LINE@ customer service for assistance.
In accordance with Taiwan’s Uniform Invoice Regulations, invoices may only be reissued in cases of clerical errors. Personal invoices cannot be changed to company invoices, and company invoices cannot be changed to personal invoices.
Once issued, invoice details ( including buyer name and tax ID ) cannot be modified or replaced at the buyer’s request. Reissued invoices due to errors cannot be treated as returns or refunds.
Once issued, invoice details ( including buyer name and tax ID ) cannot be modified or replaced at the buyer’s request. Reissued invoices due to errors cannot be treated as returns or refunds.
Please send the original invoice by registered mail to the address below by the 5th day of the month following the invoice issuance date, and clearly indicate the correct tax ID for reissue processing.
Company Name : EASY SMART TRANSCEND CO., LTD.
Address : 2F No. 7 Ln. 45 Jianxing Rd. Daya Dist. Taichung City 428 Taiwan
Recipient : Marketing & Planning Department, EASY SMART TRANSCEND CO., LTD.
Company Name : EASY SMART TRANSCEND CO., LTD.
Address : 2F No. 7 Ln. 45 Jianxing Rd. Daya Dist. Taichung City 428 Taiwan
Recipient : Marketing & Planning Department, EASY SMART TRANSCEND CO., LTD.
No. Once issued, invoices cannot be modified. The product names and amounts will strictly follow the order details at the time of purchase. We are unable to accommodate requests for custom invoice descriptions or values.
We apologize, but we are currently unable to accommodate requests for specific delivery time slots.
FAQ