FAQ
To protect your rights, please record a video during the unboxing process and check the contents against the Product Detail Sheet. If there are any discrepancies or missing items, please report the issue within 24 hours via : “Contact” → “Information” → LINE@ one-on-one real-time customer service. Our support team will record your case and assist with follow-up processing.
The Product Detail Sheet is one of the required documents for returns and exchanges. Please keep it safely during the 7-day appreciation period and do not discard or damage it.
The Product Detail Sheet is one of the required documents for returns and exchanges. Please keep it safely during the 7-day appreciation period and do not discard or damage it.
If you find any missing items, please contact us within 24 hours via : “Contact” → “Information” → LINE@ one-on-one real-time customer service for assistance
For products that require on-site installation, returns are not accepted unless there is a product defect. Exchanges are limited to the originally purchased item only.
After logging into your account, go to :“My Account” → “Order Management”. Find the relevant order and click “Cancel / Return & Exchange.” The system will arrange the return / exchange process automatically.
If online processing is not available, please contact : “Contact” → “Information” → LINE@ one-on-one real-time customer service for assistance.
If online processing is not available, please contact : “Contact” → “Information” → LINE@ one-on-one real-time customer service for assistance.
After logging into your account, go to : “My Account” → “Order Management”. Select the relevant order and click “Cancel / Return & Exchange.” The system will process your request.
If online processing is not available, please contact : “Contact” → “Information” → LINE@ one-on-one real-time customer service for assistance.
If online processing is not available, please contact : “Contact” → “Information” → LINE@ one-on-one real-time customer service for assistance.
Please rest assured that you only need to pack your items according to the Product Detail Sheet, seal the package, and hand it over to the logistics provider. Please keep the pickup receipt issued by the logistics company for your reference.
When you initiate a return, our customer service team will assist you in completing the refund information, including your bank account details.
After we receive the returned items, invoice, and related documents, and confirm that everything is in order, the refund will be issued via bank transfer within 15 days in accordance with Article 19-2, Paragraph 2 of the Consumer Protection Act. This includes refunds for credit card transactions.
A confirmation email will also be sent to you on the day the refund is processed.
After we receive the returned items, invoice, and related documents, and confirm that everything is in order, the refund will be issued via bank transfer within 15 days in accordance with Article 19-2, Paragraph 2 of the Consumer Protection Act. This includes refunds for credit card transactions.
A confirmation email will also be sent to you on the day the refund is processed.
EASY customer service is available through the following channels :
1. LINE@ Customer Service : @3dih
2. Facebook : @3dih.tw
3. Phone : +886 4 2376 5618
4. e-mail：3dih.tw@gmail.com
1. LINE@ Customer Service : @3dih
2. Facebook : @3dih.tw
3. Phone : +886 4 2376 5618
4. e-mail：3dih.tw@gmail.com
FAQ