The EASY platform accepts credit cards issued by VISA, MasterCard, JCB, and UnionPay International.

For transaction security purposes, the EASY platform only accepts credit card payments made by the actual cardholder. Credit card payments may be restricted to transactions originating from Taiwan-based IP addresses.
If you are unable to complete payment, we recommend using an alternative payment method or asking a relative or friend in Taiwan to place the order using their own credit card.

Credit card authorization is processed through communication between the acquiring bank and the issuing bank. If authorization fails, the system will display the failure message provided by your issuing bank.
As this process involves personal financial information, we recommend contacting your issuing bank directly for clarification, or using an alternative payment method to complete your order.

This procedure is commonly used in physical retail environments where identity verification can be performed directly at the point of sale.
However, as EASY operates as an online store, we are unable to perform real-time phone verification with cardholders and banks.
We recommend contacting your issuing bank to request an adjustment of your online transaction limit or choosing an alternative payment method.

If an order is confirmed as "Authorization Failed," it may be due to network congestion, system timeout, or other technical issues. This means that the transaction authorization code was not successfully received from the bank.
As our e-commerce system operates through automated banking communication without manual intervention, the transaction will not be processed, and no payment will be captured for failed orders.
We recommend that you cancel the failed order online. Please log in to your account, go to "My Account" → "Order Management," and click the "Cancel / Return & Exchange" button next to the relevant order. The system will cancel it immediately. If you are unable to cancel the order online, please visit "Contact" → "Information" on our website and reach our LINE@ customer service for assistance.
If you still wish to purchase the item, please place a new order on the website.
Thank you for your understanding.

Please cancel your original ATM order first, then place a new order on our website and select credit card as your payment method.
After logging into your account, go to “My Account” → “Order Management”, locate the order you wish to cancel, and click “Cancel / Return & Exchange.” The system will cancel the order immediately.
If you are unable to cancel the order online, please visit the “Contact” → “Information” page and reach our LINE@ customer service for assistance. Our support team will assist you promptly.

No. Bank transfer services operate continuously, and weekends or public holidays do not affect the payment validity.
However, please complete payment before the deadline. Late payments will not be accepted, as transfers are processed in real time and deadlines are not extended.

Once the payment deadline has passed, the order will automatically become invalid.
If you still wish to purchase the item, please place a new order to generate a new payment reference and deadline.
We recommend completing payment within the specified timeframe to avoid stock unavailability.

Possible reasons include :
● Bank system maintenance or daily clearing hours ( approximately 2:00–3:00 PM )
● Temporary network or interbank connection issues
● Expired payment deadline
● Incorrect account number input
● Incorrect transfer amount
● Your card does not support transfer or interbank functions
Please verify your information or contact your bank for assistance.

Yes. All transactions on the EASY official online store are protected using industry-standard security technologies and encryption mechanisms. You may shop with confidence.